Placing your order     [Go to TOP]

You may place your order on-line or by phone (Our business hours are from 9.30am-5.30pm, Monday-Friday).  We accept most debit/credit cards.  To pay by cheque or money order you will need to phone us.  We will not be able to process your order until your payment has cleared.  Your order will be deleted if payment has not cleared within 5 working days.  Once you have placed your order online you will receive confirmation of the order details via email. A further email within 24hours will confirm the delivery date.  Please check the emails and let us know as soon as possible if any details require amending.

If you are placing an order which is to be delivered as a gift to an address different to your billing one we recommend that you inform the recipient to expect a delivery so they are available to receive it and also to provide us with a contact phone number for the recipient should there be any difficulties when delivering eg. not being able to find the property.

During checkout, please use the comments box to:-

1)	Let us know your message for a gift card  (the message will be reproduced exactly as you have typed it, we reserve the right to reject any message that we consider may cause offense or is illegal).
2)	Let us know the details of inscriptions/decorations.

Delivery/Shipping     [Go to TOP]
Deliveries can be made to any part of mainland UK. For other areas please contact us before placing an order ie. if you are in Scottish islands and highlands, Eire, Northern Ireland, Isle of Man, Isle of Weight and Isles of Scilly. The items are sent by courier.

The delivery charge for any number of items from a single range is £4.99. Each range is denoted by a separate code MFR01, MFR02, MFR03 AND MFR04. If you purchase any number of items from two or more ranges a multiple manufacture surcharge of £3.99 will be added on each time a different range is selected. Please note that deliveries cannot be made on Monday, Saturdays, Sundays and Public Holidays. Delivery will take place between 8am and 5:30pm. Courier deliveries can be upgraded to delivery by 1pm for an additional £5.

Orders placed for delivery to a PO Box number can only be sent via Royal Mail, please contact us to obtain a quote for the delivery charge. We will deliver to the address provided by you in the "Delivery" section of the checkout process.  If the delivery address is incomplete or incorrect we accept no liability for late or failed deliveries or damaged products.

A signature would be preferred on delivery.  You may if you wish provide secure leave safe instructions (for courier deliveries) in the comments box when checking out eg. leave in porch, green house, shed, with neighbours etc.  Please note that in this we can not then be held responsible for loss or damage to the items once the couriers tracking system shows that they have been delivered. Should it not be possible to make a delivery a card will be left to inform the recipient of the collection office from which the goods can be collected (for royal mail deliveries) or instructions to rebook the delivery (for courier deliveries).  If the recipient is not available at the second redelivery attempt (for courier deliveries) it is then the customers responsibility to collect the goods from the depot.  After the second redelivery attempt we accept no liability if delivery is not made due to the recipient not being available.  If possible we would recommended that items are sent to a work address. In the event that you select a business address and the recipient is not available the package will be left at the reception area and a signature obtained from an authorized representative at the business address. For delivery to a business address, please ensure the reception staff are informed of the impending delivery.

Cancellations     [Go to TOP]
Regrettably, once an order has been processed, cancellation is not possible.

Refunds     [Go to TOP]
Your items will be very carefully packaged so that they arrive in perfect condition. In the unlikely event that the items appear to have been damaged during transit, you must notify us within 24 hours of receipt. Refunds will be granted if the items are damaged beyond reasonable use. We will require evidence of any damage, which must be received by us within 7 days of the original delivery. This evidence may be in the form of photographs.

We take the utmost care in ensuring that our products are of the highest quality. If however you are dissatisfied with your purchase, then please contact us within 7 days of purchase and we will refund your money in full. Please note that refunds can only be provided for items that have been returned to us and that you will be responsible for the cost of returning the products to us (other than for returning incorrect goods) and you should ensure that you obtain proof of postage.

Refunds will not be issued for lost/damaged items when signed for by someone other than the designated recipient(s), eg. concierge, caretaker, reception, etc.

Refunds will not be issued if you have provided leave safe instructions and the items are subsequently lost or damaged.

Refunds will not be issued for delivery delays as a result of parcels being mis-sorted at the courier depot or weather conditions eg. snow, ice etc., as these are out of our control.

Your statutory rights are not affected by any statement contained in this document or our website.  By placing an order with Blue Lotus Cakes, either through our website , over the telephone or by any other medium you are agreeing to these terms.